Privacy Policy

This privacy policy sets out how AVASO Technology Solutions (AVASO) uses and protects any information that you give AVASO when you use this website. AVASO is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. AVASO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Your name, company name, contact/delivery details, email address
  • System name and serial numbers
  • System logs
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Your Ship To address , PO numbers, Invoice numbers
  • Credit card details for the purpose of paying for your order

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal accounting and administration
  • The date and time of your order
  • Provide you support services or quotation as per your request
  • We may use the information to improve our products and services
  • To protect you and us from fraud
  • We may send promotional or marketing email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail
  • We may use the information to customize the website according to your interests.
  • We will never sell your information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Use of Cookies

We may store some information on your computer using a technique your browser supports called "cookies." The cookies are used for a variety of purposes, including but not limited to: helping you login (e.g., remembering your user name if you register or login); remembering some of your customized user preferences; helping us better understand how people use our Website; and to help us improve our Website. In some cases, this information will help us tailor content to your interests or help us avoid asking for the same information when you revisit our Website. The cookies set by our Websites are used only by our Websites. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on this Website may not work properly.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about our products and services which we think you may find interesting.

In some circumstances, it may be necessary for AVASO to provide a third party with personal information obtained about you, or allow a third party to access that information. Circumstances in which this may occur include where:

  • You have consented to such a disclosure;
  • A law enforcement agency, or other government agency, is exercising its legal authority and has asked AVASO to provide access to that information; or
  • The purpose for which the information is disclosed is directly related to the purpose for which the information was collected

You may request details of personal information which we hold about you under the Personal Data Protection Act (PDPA 2010).

If you believe that any information we are holding on you is incorrect or incomplete, please fill “log a support call” form in this website or send a mail to privacy@avasotech.com. We will promptly correct any information found to be incorrect.

We value the privacy of the personal information relating to our customers and are committed to ensuring that personal information is handled in a manner that respects their privacy.

If you have a complaint in relation to AVASO handling personal information, please write to the Privacy Officer (contact details are provided below) and include in your letter the following information:

  • Your name
  • The name of your organisation
  • For AVASO customers, your Customer ID numbers
  • The details of your complaint/concern

On receipt of your letter, AVASO will endeavour to:

  • Acknowledge your correspondence within fourteen working days of receipt
  • Provide a substantive response to the correspondence within four weeks for routine enquiries
  • Keep you informed of progress for more complex enquiries requiring investigation
  • Include in our response details of the name and contact telephone number of the person responsible for the matter

Disclaimer

While every reasonable effort is made to ensure that the information provided on this site is accurate, AVASO website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’ and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, AVASO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

While necessary measures are taken to keep the website defect free, AVASO do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs.

Contact Details

If you have any questions or complaints concerning this privacy policy or the information collection practices of AVASO, please contact:

The Privacy Officer

22, Garland Terrace Point Cook, Victoria

Email: privacy@avasotech.com
 

© 2016 Avaso Limited.